Privacy Policy

Effective Date: October 23, 2026
Last Updated: October 23, 2026

Transparency Home Services LLC, doing business as Transparency Heating and Cooling ("Company," "we," "us," or "our"), operates the website transparencyhomeservices.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and describes your rights under applicable California law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, phone number, postal address.
• Commercial Information: Services requested, transaction history.
• Internet Activity: IP address, browser type, pages visited, time spent on pages, referring URLs.
• Geolocation Data: General location based on IP address.
• Communications: Messages you send us through our contact form or email.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our HVAC services
• Respond to your inquiries and service requests
• Schedule appointments and send service confirmations
• Send promotional communications (with your consent)
• Comply with legal obligations
• Analyze website usage to improve user experience

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., page views, traffic sources).
• Preference Cookies: Remember your settings and preferences.

You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

4. Sharing of Personal Information

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., email providers, scheduling software).
• Legal Compliance: When required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, and how we use and share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this changes, you will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to necessary purposes.

To exercise your rights, please contact us at:

We will respond to verifiable consumer requests within 45 days. We may extend this period by an additional 45 days when reasonably necessary, with prior notice.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: